Warranty Policy of Universal Resource Trading LTD
Effective Date: Jan 2025
Universal Resource Trading LTD is committed to providing high-quality products and excellent customer service. This warranty policy outlines the terms and conditions under which warranty claims can be made and the responsibilities of both the company and the customer.
1. Warranty Coverage
1.1 New Products: All new products sold by Universal Resource Trading LTD are covered by a minimum of a one-year manufacturer’s warranty, unless stated otherwise.
1.2 Used Products: Used or refurbished items carry a 30-day warranty starting from the date of delivery unless otherwise stated.
1.3 Coverage Inclusions:
•Faulty parts and components resulting from manufacturing defects.
•Repair or replacement of defective items at Universal Resource Trading LTD discretion.
1.4 Exclusions:
The warranty does not cover:
•Damage caused by misuse, neglect, accidents, or improper installation.
•Consumable parts such as belts, foot straps, upholstery, and grips.
•Environmental damage (e.g., exposure to extreme temperatures or humidity).
•Wear and tear from normal usage.
2. Warranty Claim Process
2.1 Reporting: To make a warranty claim, contact Universal Resource Trading LTD at info@universalresourcetradingltd.co.uk , providing:
•Product details (brand, model, and serial number).
•Proof of purchase.
•A description of the issue, including photos or videos if applicable.
2.2 Inspection and Repair:
•Universal Resource Trading LTD may request an on-site inspection, part replacement, or the return of the product to our facility.
•If a repair is required, Universal Resource Trading LTD will repair or replace the defective product at no cost, provided the issue falls under warranty coverage.
2.3 Shipping Costs:
•Within the warranty period, shipping costs for repairs or replacements are covered by Universal Resource Trading LTD for items within UK
•For items outside South Africa, the customer is responsible for shipping costs unless stated otherwise.
3. Warranty Limitations
3.1 Non-Transferable: Warranties are valid only for the original purchaser and are non-transferable.
3.2 Modification or Tampering: Warranty becomes void if the product is tampered with, modified, or repaired by unauthorized personnel.
3.3 Routine Maintenance: Customers are responsible for regular maintenance as per the manufacturer’s guidelines. Failure to follow maintenance instructions may void the warranty.
4. Extended Warranty
Extended warranty options may be available for certain products. Please inquire at the time of purchase for additional coverage details.
5. No Guarantee of Compatibility
Universal Resource Trading LTD does not guarantee compatibility with third-party applications, devices, or software. Any third-party modifications or integrations are not covered under warranty.
6. Limitation of Liability
Universal Resource Trading LTD is not liable for indirect, incidental, or consequential damages arising from the use of products, even if advised of the possibility of such damages.
7. Contact Information
For warranty claims or questions, please contact:
Universal Resource Trading LTD
24 Sir Alfred Owen Way CF83 3HU UK
Email: info@universalresourcetradingltd.co.uk
Phone: +44 7456 716110
This policy is subject to change without prior notice. For the most current version, please visit our website.
By purchasing from Universal Resource Trading LTD, you agree to the terms outlined in this warranty policy.