How can we help?
Give us a call –
Email us – info@universalresourcetradingltd.co.uk / universalresourcetradingltd74@gmail.com
Can I order by phone?
Yes, please give us a call on +44 7456 716110 to place an order with our sales team.
Which payment methods do you accept?
We accept Bank Transfer, Cash Deposit and Credit Card not Available yet.
When I will receive my order?
Our delivery takes up to 10 working days. Please note that this is not a guaranteed delivery date for your order.
If you are unsure how your items will arrive or have any other queries regarding delivery, please contact the sales team by phone +44 7456 716110 Or email info@universalresourcetradingltd.co.uk and we’ll be happy to help.
How will my delivery be arranged?
We pay our courier for a book in service whereby they will contact you prior to delivery and agree a suitable day for delivery. Should you fail to accept delivery after agreeing with the courier you will be charged for re-delivery.
Do you offer a warranty?
Can I pick up goods myself?
If you wish to collect good yourself, please give us a call and we will let you know when your items will be available for collection. You are welcome to collect from our warehouse in 24 Sir Alfred Owen Way CF83 3HU UK free of charge. Opening hours are 9:00am to 4:00pm Monday-Friday.
Do you take trade ins?
I have received faulty / damaged item.
In the unlikely event that your item is faulty or damaged, please send us a picture or video and a description of the damage along with your name / order number to info@universalresourcetradingltd.co.uk or WhatsApp us on +44 7456 716110
We’ll do our best to resolve the issue for you. We’ll either provide a replacement part or arrange a collection of the damaged product and send you a new item/ or issue a refund.
How do I return an item?
Please contact the sales team by phone +44 7456 716110 or email and we’ll be happy to arrange a return for you.
Can I set up a pinball machine myself?
Do you buy machines?
We buy most pinball machines made after 1990. We require that you email us pictures of the machine along with an asking price. Please send an email to info@universalresourcetradingltd.co.uk. We will then consider purchasing your machine. We do NOT purchase used arcades or jukeboxes.
Do you sell and ship machines outside the UK?
Yes we ship world wide
Can you tell me the value of my pinball/arcade machine?
We do not appraise pinball machines made prior to 1990 or any arcades. We would be happy to let you know what your pinball machine made after 1990 is worth, but please send an email to info@universalresourcetradingltd.co.uk with pictures. We will respond within 24 hours with the value of your machine.
What is the difference between a high-end restoration and a refurbished pinball machine?
All of our refurbished pinball machines are completely shopped out, meaning that the playfields are cleaned and waxed, all rubbers and bulbs are replaced and we do touch up work on the cabinet as needed. They are play tested to make sure everything functions 100%. See our full refurbished process at Pinball Refurbishing Process. The high-end restorations are a whole new level of restoration. The cabinet gets completely sanded down to bare wood and new cabinet artwork is applied. We install a new coin door and new legs, so the cabinet looks brand new. We put in a brand new, clear coated playfield (the clear coat helps protect the playfield so that it will not wear down over time). We install all new plastics and ramps. The finished product is a machine that is even better than it was brand new, because new machines didn’t come with clear coated playfields. It takes us around 2-3 months to complete one high end restoration. It is also extensively tested to ensure it is working 100%.